Effective Date: June 15, 2025

HavenView Visuals (“we”, “us”, or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website [www.havenviewvisuals.com] and our related services.

This Policy is designed to comply with applicable Canadian privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), where applicable.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

You may voluntarily provide us with the following personal information when you:

  • Fill out a contact form

  • Request a quote or proposal

  • Subscribe to updates or email communications

  • Work with us on a project

This may include:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Project details

  • Any other personal information you choose to provide

b. Automatically Collected Information

When you visit our Site, we may collect limited technical data, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent

  • Referring website

This information is collected using cookies, analytics tools (such as Google Analytics), and server logs.

2. How We Use Your Information

We use the collected information to:

  • Respond to your inquiries and requests

  • Deliver and improve our services

  • Communicate project updates

  • Send newsletters or promotional material (you can unsubscribe at any time)

  • Analyze website performance and user experience

  • Meet legal obligations and prevent fraud

We only collect, use, or disclose your personal information with your consent or as required/permitted by law.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

  • Service providers (e.g., website hosting, email platforms, analytics tools) who help us operate our business, under confidentiality obligations

  • Government authorities or legal entities, if required to comply with applicable laws, regulations, or legal processes

  • Business partners or contractors for the purposes of fulfilling a service you’ve requested

All third parties we work with are required to adhere to privacy practices consistent with this policy.

4. Cross-Border Data Transfers

As HavenView Visuals may operate or use service providers in both Canada and the United States, your information may be transferred across borders. By using our Site and services, you acknowledge and consent to this transfer, which will be done in compliance with applicable laws.

5. Your Rights

Canadian Residents (PIPEDA):

You have the right to:

  • Access your personal information

  • Request corrections or updates

  • Withdraw consent for future communications

  • Ask how your data has been used and shared

U.S. Residents (including California where applicable):

Depending on your state of residence, you may have the right to:

  • Know what personal information we collect and how we use it

  • Request access to or deletion of your personal data

  • Opt out of the sale of personal data (we do not sell data)

To make any such requests, contact us at: info@havenviewvisuals.com

6. Data Security

We take reasonable precautions to protect your information from unauthorized access, loss, misuse, or disclosure. These include secure data storage, access control, and encrypted communications where appropriate. However, no method of transmission over the internet is 100% secure.

7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience and gather analytics. You can control or disable cookies through your browser settings. Please note, some features of our Site may not function properly if cookies are disabled.

8. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our Site and services are not intended for children under 13. We do not knowingly collect personal data from children. If we learn we have collected data from a minor, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with a new effective date. Continued use of the Site constitutes your acceptance of any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

📧 care@havenviewvisuals.com
🌐 www.havenviewvisuals.com